24 hours.
That's the window.

How the clock works

It starts when the parcel reaches you

Not when we ship it. It starts when the parcel is actually delivered. We mark the order delivered on our side, and the moment we do, you get an email and a live countdown on your order page. You'll always be able to see exactly how long is left.

Every order has its own page. The link is in your confirmation email, and it opens without any password or login.

The one thing we ask

Please film yourself opening it

For anything damaged or wrongly sent, we need a continuous unboxing video. One unbroken clip, starting with the sealed parcel and ending with the piece out of the packaging. It doesn't need to be beautiful. Your phone is fine.

We know it's an odd thing to ask, so here's the honest reason. These are ₹15,000 to ₹30,000 occasion pieces. A saree can be worn to a wedding and returned the next morning, and shops in this trade lose a great deal to exactly that. An unboxing video settles it instantly. If a bead came loose in transit, you have proof in ten seconds rather than a week of back and forth.

It protects you as much as us. With a video we simply believe you and move on.

What we'll take back

Where a return holds

• Damaged in transit. Torn fabric, stains, beadwork or maggam work come loose.
• Wrong piece sent. Not what you ordered, or the wrong colour or size.
• Materially different from the photos. The fabric or the work isn't what the page showed.

Where it doesn't

• Made-to-measure pieces that don't fit. These are cut to the measurements you gave us and can't be resold to anyone else. If we've made a mistake against your numbers we'll fix it at our cost, but a change of mind about the measurements themselves isn't a return. If you're unsure, send us your numbers before ordering and we'll talk them through with you.
• Changing your mind. Each piece is one of a kind and comes off the site the moment you buy it, so we've turned other people away by then.
• Anything raised after 24 hours, or a damage claim with no unboxing video.
• Anything that's been worn, washed or altered.

If something's wrong

Raising it takes a minute

1. 1
   Open your order page.The link is in your confirmation email, and again in the delivery email.
2. 2
   Tap "Raise an issue".Tell us what's wrong, add a few photos, and paste a link to your unboxing video.
3. 3
   We'll reply on the same page.You'll get an email when we do, and the whole conversation stays in one place.

If a return is agreed, we'll arrange the pickup and refund to the same account you paid from. Refunds usually land within five to seven working days of the piece reaching us.

Can't find your order email? Message us on WhatsApp and we'll send the link again.